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Edition description

Exploring the Relationship Between Employee Engagement and Service Quality On Performance in Luxury Hotels in South India

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Alternative title:

Exploring the Relationship Between Employee Engagement and Service Quality On Performance in Luxury Hotels in South India

Iyengar, Murali Srividya ; Venkatesh, Rajagopalan

employee engagement ; performance ; service quality ; luxury hotel industry

Peer reviewed ; Sport and Tourism. Central European Journal ; Vol. 8 ; Issue 4 ; pp. 143-163

The primary focus of this research is to investigate and understand the relationships between employee engagement, service quality and performance in luxury hotels in South India. The methodology employed in this research utilized a sample of 350 respondents from different luxury hotels. Quantitative research methods were utilized in this study. The target population of this research was essentially the customers and employees of the luxury hotels of South India. Correlation Regression analysis was also used in this research. The findings of this research suggest that employee engagement and the quality of services offered have a significant positive effect on luxury hotel industries in South India. The practical implications suggest that investments in employee engagement initiatives directly impact service quality and set a chain reaction that positively influences the performance in motion. The originality and the value this research findings can offer are the actionable insights to enhance employee engagement strategies, improve service quality, and optimize performance in the Southern city luxury hotels.

Place of publishing:

Czestochowa

Jan Dlugosz University Publishing House

2025

article

application/pdf

oai:dlibra.bg.ajd.czest.pl:8385

Resource Identifier:

ISSN 2545-3211 ; e-ISSN 2657-4322

10.16926/sit.2025.04.08 ; click here to follow the link

eng

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Jan Dlugosz University Publishing House

Main Library of the Jan Dlugosz University in Czestochowa